R O C K E T   B U S I N E S S   S E R V I C E S ,  L L C W O R K P L A C E   C O N C I E R G E   S E R V I C E S  -  M A K E   L I F E   E A S I E R   Frequently Asked Questions How does my company become a sponsor? Nothing could be easier...have the appropriate company representative click on "contact us" and send us an email. We'll get back to them the same day to work out the details. How do I register for your service? Just click on the "Register Now" button at the bottom of this page. Complete the form and submit it to us.  We will enter your registration into our system and your new customer package will be delivered to your office. How do I send my clothes to Laundry Express? After you register with us, we will send you a personalized laundry bag.  Put your clothing in the bag and drop it in our Laundry Express box at your location.  That's it.  We'll do the rest. If I drop my laundry bag in the drop box today, when will my order be returned? All orders in the drop box by 9am will be delivered by 5pm on the 2nd business day. We pickup and deliver every day, Monday - Friday.  Same day / next day service is available for an additional charge.  Click "Expedite" below for details. What is the $10 Processing Fee? When you register we will charge a $10 processing fee to your charge card.  To offset this fee you receive two (2) $5.00 Off Discount Coupons.  These coupons can be used on any order or service.  The processing fee assures us that we have a valid credit card on file. I already use the laundry service. Do I have to sign up for your other services? You are automatically registered for all of the services we offer. How do I update my personal profile? Go to the Registration page and make any changes needed.  Fill in your name and the information that has changed.  Leave everything else blank.  You can also email us any changes you would like to make. I've misplaced my laundry bag, how do I get a replacement? Click on "Contact Us" below and send us an email. I don't see my address on the On-Demand drop down list? If you don't see it on the drop down list we automatically visit your location daily, no need to request a pickup. Do you accept competitors coupons? We do not. We have our own Rocket Rewards program.  You can earn 15% off any future Rocket service when you spend $100 with us.  The coupons are automatically mailed to you when they are earned. If I have questions or a complaint, how can I contact Rocket? You can click on the "Contact Us" link below and send us an email.  If you prefer you can call us at 414.277.4444 between 8:30 am and 5:00 pm.  Leave a detailed message in the customer service mailbox and we'll get right back to you...usually within 10 minutes. Do you recycle hangers? If you would like to return any unused hangers to us, we will recycle them for you. Please just put them in a paper bag and drop them in one of our boxes. FAST • CONVENIENT • EASY Satisfaction Unconditionally Guaranteed        Registration required. Prices subject to change without notice. $1.25 environmental / energy charge added to each order.